End-user performance management in the spotlight
Vendors promise to help IT managers deliver peak application performance all the
way to the end-user machine
Network/Systems Management Alert Newsletter By Denise Dubie, Network World,
Application performance is irrelevant if the end user isn't getting the service
he or she wants. That's why vendors such as Aternity, Coradiant, and Knoa
Software emerged on the application management scene.
These vendors' products in one way or another promise to help IT managers
deliver peak application performance all the way to the end-user machine.
Client-side performance management comes in all shapes and sizes, and this week
Aternity shared its plans for frontline management at the DEMO 08 conference.
The company that has been stealthily building its product this week unveiled its
Aternity Frontline Performance Intelligence Platform. Aternity says its software
provides an end-to-end view of real-user experience on physical and virtual
desktops. The application can also track transaction response times and build
baseline models of application and transaction baselines. Available now, the
Aternity Frontline Performance Intelligence Platform is priced at $75,000.
Aternity will officially enter a market that has already gotten a lot of
attention from a number of players, including Tealeaf Technology. For instance,
Coradiant has evolved its product line that tracks performance from an end-user
perspective to also include technology to speed incident management. The
company's TrueSight Automated Incident Management (AIM) learns normal traffic
and performance metrics and identifies anomalies, prioritizing them by severity,
duration, problem type and the impact on end users.
Another newcomer is Knoa Software. The vendor also proposes to look at
application performance from the end user point of view -- but Knoa also wants
to help IT staff understand application use patterns and adoption trends.
Industry analyst firm Forrester Research says Knoa competes with companies such
as Premitech, Serden Technologies and Symphoniq due to their similar approach
using passive agent end-user experience monitoring suites. Forrester says Knoa
is hoping to provide customers with all information they'd like to have on their
"The company's key aim is to provide a technology that is able to cover all
the potential needs of an IT organization in terms of end user experience
measurement," Forrester stated in a recent report.
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